Terms And Conditions

 
WEBSITE ORDERS

We process online orders Monday thru Friday, excluding holidays.
Orders will normally ship within 1-2 business days of order placement.
When your order is shipped, we'll send you an email confirmation.
We'll also email you if something you ordered is backordered or out of stock.
Orders placed between 1pm EST Friday thru midnight EST Sunday will be processed the following Monday.
 
It is our policy to process all orders in a timely fashion. On occasion, an order may be placed on hold. In that event,
We’ll contact you within one business day to gather the information we need to expedite your order.
 If we attempt to contact you and do not receive a response after five business days,
we reserve the right to cancel your order.
 
Payment
We We accept American Express, Visa, MasterCard and PayPal. Sales tax will be charged when applicable.
All customers must use a valid credit card. If the credit card cannot be verified as belonging to the person placing the order,
theorder will not be processed.
 
Sales Tax
Sales tax will be charged when applicable.
 
Promo Codes
We all love a deal, but there are a few little rules:
Only one code may be used per order.
Certain items (including all sale items) are excluded from special offers.
Codes may not be applied after an order is processed.
 
How to Place an Order
Placing an order with AVALIN it’s easy. Simply follow these steps:
Add an item to your shopping bag by clicking "add item" on the item's product detail page.
When you have finished shopping, click the "cart" button at the top left of the page. You will be shown your basket for review. Click "proceed to check out."
On the login page new customers should click the "create account." Repeat customers should enter their email address in the "login" box and their password in the "password" box. Press "login".
Complete the next 3 steps by entering all required information. On step 4, you will be presented with all your order information. Click the "confirm" button to submit the order.
You will know that your order has gone through when you receive the "thank you" page with your order number.
 If you have not received this page, please contact Customer Service at 212 997 0011 Please be advised that once an order is confirmed.
You cannot make changes to the order online.
 
TELEPHONE ORDERS
Craving human contact? We'd love to chat. Call anytime Monday thru Friday, 9am-5pm (EST) at 212 997 0011
 
SHIPPING
Every attempt will be made to process and ship your order the day it's received. We will email you when the order is shipped. We are unable to ship to APO/FPO or PO Box addresses.
 
 
US Shipping  
All US orders are shipped via UPS and should be received within 7-10 business days after processing. Delivery time does not include Saturdays, Sundays or holidays.
Saturday delivery is only available if prearranged with Customer Service.
 
RETURNS
If you are not satisfied with your online purchase, please follow our guidelines for returns:
All returns require a Return Authorization (RA) number (see instructions below).
All returns must be postmarked within 14 days of receipt. Returns sent after this time will not be honored.
The merchandise must be in its original condition with and unworn.
We do not refund shipping charges.
We do not accept returns/exchanges on custom-made or special order items, undergarments, or sale merchandise. These types of sales are final.
We are not responsible for damages that occur during care of an item, such as dry cleaning, washing or wear.
 
Please be advised that items that do not conform to the above guidelines are not returnable. They will be returned to you at your expense.
 
Damaged/Incorrect Items
If you receive an item that is defective, damaged or incorrect, you must notify us via email within 5 business days of receiving the merchandise.
Please keep the original box and packaging materials in the case of damage. We'll email you a UPS label for returning the merchandise.
A replacement will be sent, if available, upon receipt - as long as it hasn't been used, worn or washed. All tags must remain attached.
 
Exchanges
If you would like to exchange an item for another color or size, email us or call  to ensure that the new item is available.
We will only accept returns for exchange if they meet all criteria for an acceptable return (see above).
Please make sure to note the exchange on the return form. We will ship the exchange to you at our expense (does not apply to international orders).
 
How to Return Merchandise
A Return Authorization (RA) number issued by AVALIN must accompany all returns.
To obtain an RA number, request on line or feel free to email or call.
Fill out the RA form and include it in the package. If you don't have a form, include a note with your RA#, name, address, phone number, email address and reason for return.
(Please note that being issued an RA number does not guarantee automatic approval/credit of your return. (Items are still subject to inspection.)
Ship the merchandise securely wrapped, pre-paid and insured to:
 
AVALIN
Attn: Internet Returns
221 West 37 St 
NYC NY 10018 
RA # _____________
 
Tips on sending the perfect return package:
Send via UPS or insured parcel post for proof of delivery.
 If your return package is lost, we are not responsible for reimbursement or compensation for the lost merchandise.
No COD (Cash/Check on Delivery) packages will be accepted.
Note your RA number on the package for proper and timely handling and processing.
Include a completed RA form with the merchandise. Otherwise processing will be delayed.
Package your return carefully, as we cannot return or exchange items that arrive damaged due to poor packaging.
 
Your return will be processed within 2-3 business days of receipt. We will issue a refund to the credit card originally used for the purchase.
You will receive an email notice when the credit has been issued. If you have an inquiry, call 212 997 0011 or e-mail us avalin@avalinsweaters.com
 
International Returns
The customer is responsible for all duties or taxes. If you return an item or refuse an item and we are charged a tax,
That duty or tax amount will be deducted from your order total before we credit your account.
 

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